That's incorrect, btw, moose: to the distributing company, the arcade operator is its customer, not the player, unless the player is buying a machine from them. To the arcade operator, the player is the customer, as they are paying for an allocated time on the machine. Those components in that relationship are not interchangable. Its not an instance of a "middle man", its an instance of two seperate transactions from two entirely different businesses.
Now, to get back on track... what are we debating here anyways? I mean.. let's be real with the facts. Betson has not provided evidence showing that their company practices good business habits in the distribution of Dance Dance Revolution gaming. I don't think that fact can be disputed amongst us. The simple fact that we are discussing the "presumably" poor buying habits of a consumer in regards to researching such facts such as the reputation of the seller, etc further asserts notion, would not agree? The simple fact that this thread exist asserts this notion.
So umm.. I got a bit lost in the entirety of all this. I think we can all agree that if a seller is selling a broken product, regardless of how ignorant the consumer is, then that is a bad business practice. To me, what it really sounds like is that you are trying to provide some measure of justification on the seller's viewpoint by arguing that its the consumer's ignorance towards the transaction that is to blame, hence my example with groceries, something that is far more simplistic and down to earth.
Now, I concur with your points detailing the ignorance of the consumer, and that the consumer indirectly shoulders some responsibility, via being remotely informed. "SOME" being the key word, and the only reason I bring that point to light is because of the nature of the investment, and the fact that said operator is a BUSINESS owner. Being an economist, I completely understand that a seller has an incentive to continually sell broken products if consumers continually buy them. Its simply what they have determined as the more rational choice. However, this does not negate the fact that it is a bad business practice. This fact is excerbated by the fact that creation/distribution of such games is monopolistic. I believe you are intelligent enough to know that its these kinds of facts that you are selectively ignoring in your argumentation.
On par with the operator's standpoint, however.. where else can they go to? It wouldn't matter how much research they come up with, if x distributor is the only distributor with y game that my clientele demands, what I am going to do? Tell my customers no? You are in a lose/lose position, no matter how informed you are.
Scenario a is that you don't get the game, hold out for a different distribution company/private seller to offer them, and risk upsetting your customers.
Scenario b is that you purchase the machine, and profits are now being chipped away, and you are falling in the red of the inital investment because of the egregious maintenence costs.
Scenario c is that you purchase the machine, and you don't maintenance it, and DEFEINATELY upset your customers and lose business.
What would you propose, if you were in that situation? How would being more informed help you do something about that?
Oh, and by the way, I'm not a bag boy.
The Legend Hath Returned...